Property Management in Montreal

We care about being proactive with home care…. Not reactive!

ACs breaking during a booking, pools going green with algae, water heater failures, and other risks are often avoidable with proper routine maintenance. 

We care about putting home care first as a way to reduce risks, prevent emergencies, and avoid cancellations from guests.

Limited Scope Inspection

• We partner with Falcon Property Inspection, an Arizona licensed property inspection company with more than 20 years experience to offer a proprietary Limited Scope Inspection catered towards Vacation Rentals, only offered to Moonrise Homes’ clients
• This is used to develop an action plan & maintenance plan for each home
• We conduct quarterly assessments to ensure homes continue to stay in good condition

Guest Vetting

• Our guests go through a third party background and ID check – regardless of the platform
• Our listings have clear house rules – both on the platforms and on site in the homes. All guests that stay at our homes consent to the house rules, and resolutions claims are followed if rules are broken

Ongoing Monitoring

• We utilize smart technology including smart thermostats, security cameras, smart locks, and noise detection to ensure safety of our homes
• The monitoring is designed for your home to have Happy Neighbors. We are happy to meet the neighbors and offer our personal contact to remain in good standing

Damage Reporting & Resolutions

• Our team is trained to report damages after guest stays, and we submit for reimbursements in a timely manner with extreme detail 

• We offer damage protection options through our third party partners to ensure damages are paid out

We are committed to delivering 5 Star Stays. We are personal, friendly, and care about each stay from pre-booking to check-out. 

Nailing the Basics

A great sleep, a nice shower experience, and a safe and clean space are necessary for our guests to feel at home. Our cleaners follow a Moonrise Homes specific checklist where every home is reviewed at minimum by two people to ensure it is ready to host guests. 

• Quality Check process after each clean
• Consumables restocked after each stay
• Shower Amenities
• Hotel grade linens
• Stain removal process for linens and towels

Sense of Urgency Regarding Emergencies

The last thing a guest wants at a vacation rental is an home emergency interrupting their stay. When unavoidable issues come up, it is our #1 priority to resolve these in a timely manner and our team is committed to this result

Above & Beyond Hospitality

The most rewarding part of the business is when guests leave with amazing memories and fun times with their friends and family. Comprehensive management includes:

• Personal and individualized guest messaging
• Welcome Baskets
• Branded Signage (A logo created for each home!)
• Guest Guidebook
• Marketplace for guests to book flowers, birthday cakes, and other surprises

5 star reviews are key to driving revenue, and a well maintained home helps avoid large expenses. We utilize the best in class technology and aim to be in the top quartile of revenue performers in each market. Each homeowner receives a detailed report and performance summary at the end of each month.